Diagnosing & Stabilizing Crashes
Client
Connect Services Ltd.
Industry
Logistics & Operations
The Challenge
Connect Services aimed to modernize its delivery operations but was stalled by a system that crashed frequently and responding sluggishly, dragging down throughput and depriving supervisors of real-time visibility.
The Solution
KaapiSoft conducted a rapid, production-aware triage that pinpointed a faulty search trigger and query bottlenecks. Targeted fixes were applied to the database diagnostics layer, restoring reliability within days.
Technology Used
System Diagnosis, Database Optimization, Performance Tuning, Root Cause Analysis, Legacy System Stabilization
The Client
Connect Services is one of Malta’s leading logistics operators. They set out to modernize their operations with the goal of achieving smoother, faster, and more reliable digital workflows to streamline dispatch and boost throughput.
The Challenge
As Connect Services digitized its logistics operations, they faced major setbacks. The existing software suffered from frequent crashes, slow queries, and unresponsive controls that prevented employees from accessing real-time data. These issues created delivery bottlenecks, wasted staff time, and disrupted daily operations. The instability undermined leadership’s confidence, turning what was intended to be a productivity tool into a barrier to growth and a source of frustration.
The Solution
KaapiSoft led an end-to-end, cross-layer diagnosis spanning front-end behavior, control wiring, and database access patterns, all while using vendor-approved tools in production.
Baselining: Experts established baselines for reliability and traced symptoms to isolate root causes, ranking them by impact.
Root Cause Identification: The team surfaced a single, high-leverage culprit—a faulty search trigger—that caused both crashes and excess load.
Targeted Optimization: They optimized within the constraints of the existing database, concentrating on the query diagnostics layer to resolve repeated errors and loops.
Vendor Accountability: Established a firm plan for diagnostic reporting and hand-off to system owners.
Key Results
Zero Crashes: The crash rate fell to zero, removing a major source of user frustration and operational disruption.
Speed: Representative query times became 75% faster, reducing operational overhead.
Efficiency: Immediate reduction in wasted staff time and improved delivery cadence, as users no longer waited on app crashes.
Accountability: Vendor accountability improved through prioritized findings and clear acceptance checks.
Peace of Mind: Restored leadership “peace of mind,” allowing a focus on operations and growth rather than firefighting.
Testimonials
“Kaapisoft quickly diagnosed the underlying issues in our system and provided clear, practical guidance. Their swift intervention reduced crashes, improved performance, and gave our team the confidence to move forward.”
Ready to Transform Your Business?
Let’s discuss how our solutions can drive similar results for your organization.