Building API-First Core
Client
Connect Services Ltd
Industry
Logistics & Supply Chain
The Challenge
Despite stabilizing their legacy app, Connect Services faced inefficiencies from manual, spreadsheet-driven admin processes. These bottlenecks delayed billing, caused missed revenue, and hindered the scalability required for growth.
The Solution
KaapiSoft safely modernized the ecosystem by building a Core API and Admin Back Office. This shifted heavy workloads off the legacy app, enabled partner order intake, and replaced spreadsheets with scalable, in-system workflows.
Technology Used
API-First Architecture, Admin Back Office Development, ERP Backend Integration, Legacy Migration, Automated Workflows
The Client
Connect Services is a leading logistics operator in Malta aiming to modernize and scale on a unified, reliable system. They sought to replace paper-based processes with traceable workflows and enable partner integrations for automatic order submission.
The Challenge
Connect Services’ digitalization had stalled. While the legacy application was stable, it could not scale with growing volume, leading to slow performance and a rising support load. Operations were hampered by manual, spreadsheet-driven administration, forcing the team to improvise workarounds that created bottlenecks and added overhead. Leadership felt stuck and needed an independent path to restore reliability and get day-to-day operations back on track.
The Solution
KaapiSoft reverse-engineered the legacy system to identify pain points and design a modern core foundation.
Admin Back Office: Built a new platform to support multi-team structures by standardizing order intake, validations, and status flows.
Centralization: Streamlined everyday processes into an ERP-style backend, eliminating spreadsheet-heavy workflows.
Progressive Build: Adopted a progressive approach, migrating important workflows to the new core without disruptive rewrites.
Visibility: Provided management with near real-time visibility into orders and billing, including configurable alerts for receipts and deliveries.
Key Results
Operational Stability: Management’s confidence was restored, replacing constant firefighting with operational stability.
Financial Impact: Technical wins reduced rework and shortened the time from order to invoice, improving cash flow.
User Experience: Operations stability improved markedly, with peak hours handled without disruption.
Momentum: Immediate relief for management with clear proof that the intervention worked and momentum had returned.
Partnership: The engagement evolved into a trusted, long-term partnership to sustain progress.
Testimonials
“Kaapisoft has been a trusted partner in our digital transformation. Their expertise and guidance helped us modernize our systems, improve stability, and streamline operations, giving us a stronger foundation for future growth.”
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