Automating Stock Updates and Workflow
Client
GO plc is a major telecom provider managing infrastructure, inventory, and personnel.
Industry
Telecommunications Infrastructure & Network Operations.
The Challenge
Manual, disconnected processes caused inefficiency, data duplication, and poor visibility.
Key Results
The Solution
Kaapisoft built an integrated automated system with real-time updates and secure workflows.
Technology Used
Intelligent Process Automation (IPA), Integrated Data Management System, 3rd Party System Integration, Audit & Security Features.
The Client
GO plc is a leading provider of telecommunications services. Kaapisoft collaborated with their Fixed Access Network Department, which is responsible for developing the telephone and internet infrastructure and manages external inventory and approximately 80 personnel.
The Challenge
The department utilized sub-optimal processes, relying on multiple Excel sheets and software systems to maintain data records, work requests, and inventory management. This manual approach led to significant data replication and a high risk of compromising data integrity. The lack of system and data integration resulted in substantial operational overhead, communication inefficiencies, and a major lack of visibility for managers.
The Solution
Kaapisoft proposed and implemented an integrated data management system and streamlined workflow. The system delivered Intelligent Process Automation features, including automatically updating stock in real time every time a work request was completed or approved, and populating a 3rd party calendar system. The solution incorporated robust audit and security measures, ensuring all data input and editing were audited and restricted to designated personnel
Key Results
Improved Data Integrity:
Data integrity was safeguarded through the consolidation of data management and a centralized data flow, reducing reliance on disconnected files.
Enhanced Operational Efficiency:
The software drastically improved key operational processes, reducing time and complexity in handling, updating, and approving work requests.
Streamlined Workflow:
The solution consolidated data management and resolved all issues addressed.
Accelerated Delivery:
An incremental development approach ensured quick product delivery and reduced definition time.
Testimonials
“Kaapisoft quickly understood the nature of the problem we were facing… The solution delivered is user friendly, was easy to introduce into existing processes and is set to improve our efficiency.”
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